Measuring and understanding the patient experience is a critical component to improving patient satisfaction, in turn increasing quality, retaining patients, and achieving better outcomes.
AI technology continues to transform industries by providing information at speeds not achievable by humans. Healthcare is no exception.
In what ways can your organization leverage the power of AI to provide actionable insights on the patient experience? Here’s how:
1. Request patient feedback with comments
Send your patients a request for feedback that includes a section to provide detailed comments on their experience. What they liked, what they didn’t, and why. The request can be as simple as a one question survey, sent via text message or email, with no staff interaction required. The entire process can be automated.
2. Bring patient commentary into Microsoft’s AI language processing engine
As you receive thousands of comments from patients, even a full-time, dedicated staff member would have a difficult time reading and categorizing the incoming information. However, using a feedback platform such as PatientTrak, which leverages advanced technology through Microsoft’s AI sentiment analysis engine, the patient’s experience commentary may be processed, analyzed, and categorized, real-time.
3. Receive actionable AI output information in a user friendly format
With increasing pressure to offer a premium patient experience, understanding the patient visit through the eyes and mind of the patient will provide healthcare leadership with specific areas for improvement, including examples.
As patients respond with their valuable feedback, the AI engine reads and categorizes the information. Examples include cleanliness, staff courtesy, wait times, scheduling, and keeping the patient informed.
As categories are presented in the platform, leadership my drill into any category to better understand the detail behind the positive or negative sentiment. Keywords and phrases are highlighted to easily identify the core information.
The benefits using AI to measure patient satisfaction
- Save Time
- Receive Actionable Insights
- Improve Quality
- Retain Patients
- Improve Operations
- Properly Allocate Resources
- Identify Challenge Areas
- Improve Outcomes
And in turn, elevate the patient experience.
Contact our experts to discuss how you can use AI to measure and improve patient satisfaction.
