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Leader in

Online Reputation Management

Take control of patient feedback with
review site monitoring, satisfaction surveys, physician transparency

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Leader in

Patient Tracking & Flow

Cloud-based software tracks wait
times and improves patient flow

Core Features Request a Demo

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Healthcare Text Messaging

Appointment reminders, staff & patient/family
communications and patient follow-up

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Patient Satisfaction

Patient flow and feedback are critical to improving patient satisfaction and maximizing reimbursement. Tracking the patient experience from door-to-discharge and post-visit through online reputation management are key factors for patient acquisition and retention.

PatientTrak’s cloud-based visibility solutions including Visit Flow, Online Reputation and Patient Engagement are used by healthcare organizations to reduce wait times, build their brand, and improve patient satisfaction.

We drive your patient satisfaction through the engagement cycle.

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Visit Flow

Patient Tracking Systems

Eliminate white boards, paper tracking and telephone status updates with real-time, cloud-based patient tracking.

Kiosk Sign In System

Improve registration with a patient check-in system that allows patients to sign-in on an easy-to-use touch screen kiosk or iPad.

Web Check-in

Display your current wait time and enable patient check-in from your website. Great for urgent care and other immediate care clinics.

EMR/HL7 Integration

PatientTrak is HL7 compatible and integrates to your EMR, scheduling, ADT, or other practice management systems to reduce data entry.

Online Reputation

Online Review Management

Improve review volume and star ratings through encouraging advocates of your practice and providers to share their thoughts with others.

Satisfaction Surveys

Send HIPAA compliant, fully customized patient satisfaction surveys automatically for both providers and locations.

Review Site Monitoring

Understand who is saying what where through our monitoring service which covers high volume patient review sites.

Physician Transparency

Publish your internal or CAHPS surveys to your own physician directory pages and improve your rankings and search results.

Patient Engagement

Text Messaging

Proactively update staff, patients and waiting family members with text messages. Reduce waiting room anxiety and improve patient satisfaction.

Appointment Reminders

Increase revenue and streamline operations with text message patient appointment reminders. Decrease “no shows.”

Patient Acquisition & Retention

Turn consumers into patients and keep them coming back using our innovative platform and automated engagement tools.

Practice Marketing

Improve your brand and engage your patients with our visibility solutions and patient engagement tools

Reduce Wait Time

PatientTrak helps you reduce wait time by up to 70% and keeps your staff efficient. PatientTrak brings visibility to your patient flow which cuts down calls between staff and eliminates the need to locate patients. Wait and cycle time are significantly reduced.

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Increase Revenue & Save Money

Increasing your visibility to the patient flow saves significant staff time that can be used for other more important purposes. Reducing patient cycle time increases capacity and potential revenue.

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Improve Patient Satisfaction

Using PatientTrak allows you to monitor and measure patient feedback, improving operations and your brand. Using both online reviews and surveys we provide a complete picture of patient satisfaction.