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Patient Satisfaction

Patient flow and feedback are critical to improving patient satisfaction and maximizing reimbursement.

Focused on the healthcare enterprise, we provide patient satisfaction solutions that seamlessly integrate with EHRs improving staff efficiency and patient flow for arrival, engagement, healthcare delivery, social distancing, and online scheduling as well as post-visit through surveys and reputation management.

We drive your patient satisfaction through the engagement cycle.

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Patient Flow and Satisfaction

Visit Flow

Patient Tracking Systems

Eliminate white boards, paper tracking and telephone status updates with real-time, cloud-based patient tracking.

Kiosk Sign In System

Improve registration with a patient check-in system that allows patients to sign-in on an easy-to-use touch screen kiosk or iPad.

Web Check-in

Display your current wait time and enable patient check-in from your website.  Great for urgent care and other immediate care clinics.

EMR/HL7 Integration

PatientTrak is HL7 compatible and integrates to your EMR, scheduling, ADT, or other practice management systems to reduce data entry.

Patient Engagement

Virtual Waiting Room

Create a virtual waiting room to maintain social distancing and direct patients to sign-in from outside the facility.

Text Messaging

Proactively update staff, patients and waiting family members with text messages.  Reduce waiting room anxiety and improve patient satisfaction.

Patient Self-Schedule

Create a calendar of appointment slots and allow patients to select open slots for routine services.

Appointment Reminders

Increase revenue and streamline operations with text message patient appointment reminders.  Decrease “no shows.”

Online Reputation

Online Review Management

Improve review volume and star ratings through encouraging advocates of your practice and providers to share their thoughts with others.

Satisfaction Surveys

Send HIPAA compliant, fully customized patient satisfaction surveys automatically for both providers and locations.

Review Site Monitoring

Understand who is saying what where through our monitoring service which covers high volume patient review sites.

Physician Transparency

Publish your internal or CAHPS surveys to your own physician directory pages and improve your rankings and search results.
Virtual Waiting Room

Virtual Waiting Room

Maintain social distance protocols by staging patients in safe areas and engaging them for care when you and the clinical environment are ready. Starting from outside your building, PatientTrak provides all the tools to effectively communicate with patients and families while adhering to safe distance protocols.

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Case Study

Reduce Wait Time

PatientTrak helps you reduce wait time by up to 70% and keeps your staff efficient. PatientTrak brings visibility to your patient flow which cuts down calls between staff and eliminates the need to locate patients. Wait and cycle time are significantly reduced.

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Reduce Wait Time
Improve Patient Satisfaction

Improve Patient Satisfaction

Using PatientTrak allows you to monitor and measure patient feedback, improving operations and your brand. Using both online reviews and surveys we provide a complete picture of patient satisfaction.

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Patient Satisfaction Solutions For

  • Outpatient Services
  • Registration
  • Urgent Care Centers
  • Patient Access Services
  • Laboratory Services
  • Specialty Clinics
  • Emergency Departments
  • Walk-in Clinics
  • Cancer Centers
  • Surgery Centers
  • Ambulatory Services
  • Admissions