Healthcare Reputation Management

Turning insight into action

Did you know that 33% of patients say their choice of a provider is affected by positive reviews? Worse still, 37% avoid doctors due to negative reviews.

With PatientTrak’s Enterprise Feedback Platform you can manage your reputation seamlessly.

Our Patient Satisfaction Survey, Automated Review Request and Physician Transparency services drive a steady stream of ratings/reviews directly to your website. These on-site reviews and freshness signals are valued by search engines and have led to improved visibility for many PatientTrak customers.

PatientTrak is a critical tool for any physician reputation management program.

Listings Management

Online provider and location profiles are the digital front door of your healthcare business and, therefore, a critical component of customer acquisition.

Take control with PatientTrak’s industry-leading listings management and stand out to potential patients with consistent listings across hundreds of key sites and directories (Google, Bing, Apple Maps and Healthgrades) with our Profile Listing Management software and service.

Scan a location or provider now to see what we could do for your organization’s listings!

Profile Listing Management

Online provider and location profiles are the digital front door of your healthcare business and, therefore, a critical component of customer acquisition.

PatientTrak helps you take control of the key sites and directories (Google, Bing, Apple Maps and Healthgrades) with our Profile Listing Management software and service.

Review Site Monitoring

With PatientTrak you can capture all patient reviews left across major review sites (Vitals, Healthgrades, RateMDs, Google, YP and Yelp) and take control of patient feedback.

Prioritize and respond to negative commentary while promoting positive feedback and turning satisfied patients into brand champions.

Patient Satisfaction Surveys

PatientTrak’s EHR-compatible, HIPAA-compliant survey service keeps your finger on the pulse of your patient feedback.

Using our tools, you can create unique patient satisfaction surveys to obtain valuable insight into your patient experience. Send surveys via text message or email and capture feedback by doctor, specialty, group, location or other factors in an enterprise-level dashboard.

Categorize responses, set up alerts, create customized reporting and enable transparency on your website, turning insight into action.