Healthcare Reputation Management

Did you know that 33% of patients say their choice of a provider is affected by positive reviews? Worse still, 37% avoid doctors due to negative reviews.

With PatientTrak’s Enterprise Feedback Platform you can manage your reputation seamlessly.

Our Patient Satisfaction Survey, Automated Review Request and Physician Transparency services drive a steady stream of ratings/reviews directly to your website. These on-site reviews and freshness signals are valued by search engines and have led to improved visibility for many PatientTrak customers.

PatientTrak is a critical tool for any physician reputation management program.

Listings Management

Online provider and location profiles are the digital front door of your healthcare business and, therefore, a critical component of customer acquisition.

Take control with PatientTrak’s industry-leading listings management and stand out to potential patients with consistent listings across hundreds of key sites and directories (Google, Bing, Apple Maps and Healthgrades) with our Profile Listing Management software and service.

Scan a location or provider now to see what we could do for your organization’s listings!

Profile Listing Management

Online provider and location profiles are the digital front door of your healthcare business and, therefore, a critical component of customer acquisition.

PatientTrak helps you take control of the key sites and directories (Google, Bing, Apple Maps and Healthgrades) with our Profile Listing Management software and service.

Review Site Monitoring

With PatientTrak you can capture all patient reviews left across major review sites (Vitals, Healthgrades, RateMDs, Google, YP and Yelp) and take control of patient feedback.

Prioritize and respond to negative commentary while promoting positive feedback and turning satisfied patients into brand champions.

Google Knowledge Panel

Thanks to PatientTrak’s Online Reputation Management solutions, our customers often see their sites appear in the Google Knowledge Panel, the information box that appears when you search for entities (places, people, organizations and things).

The information contained within the Knowledge Panel comes from various online sources. Reviews and, in particular, patient reviews always feature highly on Google’s Knowledge Panel.

Patient Satisfaction Surveys

PatientTrak’s EHR-compatible, HIPAA-compliant survey service keeps your finger on the pulse of your patient feedback.

Using our tools, you can create unique patient satisfaction surveys to obtain valuable insight into your patient experience. Send surveys via text message or email and capture feedback by doctor, specialty, group, location or other factors in an enterprise-level dashboard.

Categorize responses, set up alerts, create customized reporting and enable transparency on your website, turning insight into action.

Automated Patient Review Requests

Driving positive patient reviews is easy with PatientTrak’s proactive Automated Review Request service.

These simple feedback requests are sent after the patient visit and take ten seconds to fill out, bringing high yield and instant feedback for your practice.

Patient Experience Platform

PatientTrak offers the most comprehensive, enterprise-wide patient feedback platform available in the healthcare industry.  Capturing feedback from any source and turning it into actionable information is the key to improving patient satisfaction and engagement.

PatientTrak is the only solution that includes listings management, review monitoring, automated and customizable surveys, benchmarking, natural language processing, category identification, task management and transparency – all built around the patient experience.

Search Engine Optimization (SEO)

PatientTrak’s Online Reputation Management solutions dramatically improve your website’s Search Engine Optimization (SEO).  Our Patient Satisfaction Survey, Automated Review Request and Physician Transparency services drive a steady stream of ratings/reviews directly to your website.  This content is highly relevant to Google and other search engines.

Facebook Reputation Tracking Service

PatientTrak’s Facebook tracking service allows you to understand and interact with patients through the monitoring of Facebook comments.

Stay on top of patient feedback with an unlimited personalized content pool and single click redistribution of advocate reviews.