Patient Surveys & Review Management

Healthcare’s leading
patient experience feedback platform

Request & Monitor feedback. Improve Operations. Build trust.

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Maintain Accurate Listings

Take Control of Feedback

Improve Google Ratings

94% of consumers read reviews before choosing a healthcare provider

Poor management of online listings and reviews can have a serious impact on your brand. Our online listings and reputation management solution puts you in complete control. Improve review volume, ratings and overall patient satisfaction. Capture, categorize, prioritize, manage and report on all of your online, survey and social reviews.

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Catapult your reputation above your competitors

Take complete control of your digital front door. Capture data in real-time, drive reviews where you want them, ensure consistency across listings, and build a stellar reputation online.

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Take control of reviews

One viewpoint in an easy-to-use dashboard for all major review sites, including Google, Vitals, CareDash, Healthgrades, WebMD, RateMDs, Yelp and Facebook.

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Automate tasks & save time

Get instant alerts when you get negative reviews. Automated reports by provider and location, keep your finger on the pulse of patient satisfaction.

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Put your brand advocates to work

Collect feedback using our survey software and prompt your patients via text to leave reviews in all the right places.

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Manage listings & improve SEO

Ensure online listings are up to date and accurate. Keep branding consistent, reinforce credibility and build trust.

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We’ve done the hard work so you don’t have to

We’ve spent over 20 years helping healthcare organizations grow their online reputation. We understand your challenges. We get it; we really do! PatientTrak puts you in complete control of your online presence.

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Attract and retain patients with your 5-star online reputation

We help you manage and grow your online reputation and maximize its impact on your bottom line. Our solutions are designed with your whole enterprise in mind.

Listings Management

Take control of listings on key sites and directories to ensure the correct physician and location information out on the web.

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Review Site Monitoring

Understand who is saying what and where, receive instant alerts and respond to reviews directly from our platform.

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Patient Satisfaction Surveys

Automated and customizable surveys are the ear to your patients’ thoughts. Send HIPAA-compliant surveys by text or email.

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Review Request

At the core of our offering is our unwavering customer care. Everyday we ask ourselves, “How are we going to make you successful?”

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Net Promoter Score NPS

Measure your patient experience using PatientTrak. Use our tools to calculate your organization’s NPS.

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Transparency

At the core of our offering is our unwavering customer care. Everyday we ask ourselves, “How are we going to make you successful?”

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Trusted by 100’s of leading healthcare brands

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  • Covenant Health
  • Doctors Care Logo
  • Eagles Landing Family Practice logo
  • Keck Medicine of USC
  • The Oncology Institute of Hope & Innovation
  • Paradigm oral surgery logo
  • Summit Spine & Joint Centers
  • Virginia Beach Obstetrics & Gynecology
  • Yale Medicine Logo

We’d love to make you a healthcare hero too

In just a few, short months since we rolled out PatientTrak we have significantly improved our aggregate score and online ratings. Using PatientTrak we are sending thousands of patient surveys per day and improving our operations significantly with this feedback. As an enterprise solution, we use PatientTrak to obtain insight into perceived strengths and areas for improvement. We leverage the data to take actionable steps to improve our brands and online presence.
Mark Rutherford
Vice President of Marketing, American Dental Partners
PatientTrak has transformed our patient experience and helped us dramatically improve our patient satisfaction. From texting messaging during care, to self-scheduling, satisfaction surveys and online reputation, we now engage patients with the convenience of mobile and web tools that also allows us to focus on providing better care. We are growing our business using PatientTrak.
Dr. Mittal
CEO, Care United
I truly appreciate working with PatientTrak on our shared strategic goals with the perpetual objective of delivering excellent service to our patients. Your collaboration and support are invaluable, and it’s been an exciting and satisfying journey to get to this point with you and PatientTrak. Working on our organization’s Google reviews has probably been one of my favorite projects of all time, and the guidance and reporting you provided was incredibly helpful to that initiative. We have come a long way!!
Jill M. Armbruster
Vice President, Marketing and Sales, UCI Medical Affiliates, Inc.
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Important FAQs

If you have any questions, no matter how big or small, feel free to speak to our experts today.

Without the right tools, keeping track of online reviews can be a full-time job. For example, if you have 200 providers and you want to track reviews across seven key review sites, that’s 1,400 places patients can leave reviews on a daily basis. PatientTrak’s Reputation Management platform helps you take control of online reviews through our automated scanning and brings all your ratings and reviews into a simple dashboard.

You can view reviews by provider, site, practice and across your entire enterprise using filters and trigger alerts to management based on your own criteria. Using PatientTrak you can create categories to better understand patient feedback. Automated reporting puts critical information in your hands to improve your patient satisfaction.

PatientTrak’s solution helps to improve review volume in three easy steps:

  • Automatically send HIPAA-compliant surveys and review requests to patients post-visit via a text or email link
  • Publish your survey data right on your provider and location webpages
  • Drive patients to leave reviews in the right places

There’s no magic delete button on review sites, so you can’t get rid of or hide negative reviews. You can, however, drown them with lots of positive ones. Potential customers aren’t generally put off by the odd bad review, especially if it has been handled sensitively and there are lots of positive reviews to balance it.

Responding quickly and sensitively to reviews is essential. Using our reputation management software, you’ll be alerted instantly as soon as you get a negative review and can respond directly from PatientTrak. A timely response is the first step toward service recovery. How you respond will also help to mitigate damage.

Responding to your patients’ reviews shows you care about them and is considered earned media. Thanking people for their feedback sends a positive message, builds credibility, and helps foster loyalty. It can also help to boost your ranking in Google search.

Your Google star-rating matters because more and more patients now search for new healthcare providers online. Star-ratings on Google are powered by consumer reviews from different third-party review sites as well as Google itself. This means building positive reviews on trusted review sites is essential. PatientTrak’s Reputation Management platform puts you in control of your patient feedback and helps you turn your best feedback into positive reviews which helps you attract and retain patients.

It’s simple. PatientTrak connects you to all of the key healthcare review sites to track and capture star ratings and reviews, including Google, Facebook, Vitals, Healthgrades, WebMD, CareDash, RateMDs, and Yelp.

PatientTrak’s Reputation Management solution is a real-time feedback platform, enabling you to capture, categorize, prioritize, manage, and report on all online, survey and social reviews.

Our automated, HIPAA compliant, customized survey service keeps your finger on the pulse of your patient feedback. Review site monitoring enables you to see all your reviews in a single dashboard, quickly respond to negative commentary, promote positive feedback, and turn satisfied patients into brand champions.

The Listings Management service ensures that your listings are accurate and up to date for your providers and locations across all of the important listings and directory sites on the web.

We help you to take control of your digital storefront and online presence and keep your listings accurate and up to date.

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Take control of your online feedback

Find out how to take complete control of your online feedback in our FREE guide

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