Patient Engagement

Elevate the patient experience

Improve health outcomes. Increase patient satisfaction. Build loyalty.

Empower Your Patients

Improve Patient Satisfaction

Maximize Staff Efficiency

Poor patient engagement damages health and reputation

Patients who aren’t engaged with their care miss appointments, are less compliant, less informed and can even drop out of the treatment process altogether. This negatively affects health outcomes, is financially costly to providers, and damages the reputation of the healthcare organization.

Poorly informed patients are less compliant.

Poorly managed patient engagement is disempowering.

Disengaged patients are less satisfied.

When patients are disengaged, health outcomes suffer.

Make patient engagement easy

Scheduling Convenience

Give patients the flexibility and convenience they want with online self-scheduling. Provide real-time information about your clinic, wait time and capacity.


Appointment Reminders

Reduce missed appointments by 90%. Automated appointment reminders prevent no-shows, save staff time, and help patients stay on track with treatment.


First-rate Arrivals

Let patients know before their visit exactly what to expect. Streamline arrivals via a virtual waiting room and text patients when they are ready to be seen.


Keep in Touch via Text

Send messages to your patients with ease. Keep patients and family members in the loop. Send surveys and follow-up notifications.


Group discussion between employees

Experts in patient engagement

You’re busy; we get it! We know exactly how many tasks and how much time goes into patient communication. For over 20 years, we’ve been fine-tuning our software to help you develop stronger relationships with your patients while simultaneously minimizing the admin hours spent achieving it.

We can’t wait to show you the power of patient engagement.

Keep patients involved in their care

Appointment Reminders

Reduce staff workload and enable patients to schedule their own appointments from wherever they are.


Conversational Text Messaging

Stay in touch with patients and family members throughout the entire healthcare journey. Texting before, during and after care.


Pre-visit Texting

Reduce no-shows using automated appointment reminders. Keep your schedule full and your workflow running smoothly.


Texting During Care

Create unique patient satisfaction surveys to obtain valuable insight into your patient experience.


Post-Visit Text Automation

Reduce no-shows using automated appointment reminders. Keep your schedule full and your workflow running smoothly.


Broadcast Messaging

Create unique patient satisfaction surveys to obtain valuable insight into your patient experience.


Get started in hours, not months

Your goals

We get to know your challenges and create a solution that meets your needs.

Our expertise

Take advantage of our over 20 years of workflow and IT integration experience

Total success

Our experienced team ensures your customized solution is up and running as quickly as possible.

Trusted by 100’s of leading healthcare brands

Why our partners love PatientTrak

PatientTrak software is extremely easy to manipulate and customize to fit the need. Direct text messaging to patients is a very useful tool that can be applied in many areas of healthcare.
Stacie Strong
Clinical Pathology Manager, Trinity Healthcare
This technology prevents patients from waiting in our waiting rooms,
helping us to further build the confidence of our patients that we are a safe place where they can receive the best possible care.
Danielle Chickerella
COO, UH Physician Network & Clinical Institutes
Text messaging is so easy with PatientTrak. We set-up our standard messages and started using the system right away. We ask patients and family members for their mobile numbers and immediately send them a welcome message. The families truly appreciate the text messages as they feel very comfortable knowing their loved one is doing well.
Paul Packard
Director of Day Surgery, Catawba Valley Medical Center

Important patient engagement FAQs

If you have any questions, no matter how big or small, feel free to speak to our experts today.

Engaging patients before, during and post-visit keeps them informed and in touch with their healthcare. PatientTrak’s platform was built to engage patients through SMS text messaging, email, appointment reminders, kiosk software, tracking automation, wayfinding, online scheduling as well as after visit surveys. We help you connect with your patients between appointments and provide them with the information they need to improve their healthcare.

One of the biggest comments we receive from our customers is how easy PatientTrak is to use.  Ease of use is one of our chief design goals as we continually enhance the software.  We exist to help our customers simplify the patient journey.  Our user interface is clean and intuitive to maximize staff communication and collaboration.

You are going to find it hard to believe this, but truthfully, we can train your staff in an hour.  We normally do this during an initial configuration session where we assist you with setting up areas, activities, and milestones.  After go-live it is common for customers to have follow-up questions which we answer and provide further clarification that first week. 

If any staff need extra training, we are always here.  Our training and support is second to none and included in the monthly subscription.  Our goal is to get you up and running quickly.

Implementation depends on your application of PatientTrak and how quickly you can provide the required interface information and access.  Once an order is placed you are assigned a PatientTrak implementation specialist who will work with you to get the system configured and integrated with your EHR as quickly as possible.

Having your IT team involved in project as early as possible will be the biggest factor in a timely implementation.  The process usually takes two to three weeks in duration depending on the complexity of the application and your ability to connect us with the right people within your organization.

We take security very seriously and are continually working to improve our security profile.  We have been operating in the healthcare space since 2006 and have never had a single issue with security.  Our system has multiple layers of security and data encryption, and we also offer Single Sign On (SSO) compatible with your current identity platform.  

Absolutely. Our software is 100% HIPAA compliant.

Yes.  PatientTrak integrates with dozens of leading EHR’s including Epic, Cerner, GE Healthcare, Athena, McKesson, Allscripts, Meditech and many more.  We have both API and HL7 connectivity that create a powerful integrated system with your EHR and PatientTrak.  We integrate with your EHR to create an amazing patient engagement platform and applications your EHR likely does not have.

PatientTrak’s platform is HL7 compliant for advanced system interoperability. We can provide a HL7 interface to your ADT system, EMR/EHR, scheduling system, or any other practice management system.

PatientTrak Text Messaging is also available as an App in the Epic App Orchard.

Book about global pandemic and patient engagement

How a Global Pandemic Shaped the Future of Patient Engagement

Early in 2020, COVID-19 had a sudden and crippling effect on health systems all over the world. Two years on, coronavirus disease still dominates the healthcare landscape. The demands of modern healthcare are evolving at an alarming rate, and the challenges have never been greater.

Since the pandemic began, daily life in hospitals and outpatient centers has been disrupted beyond belief, and many elective procedures and routine appointments postponed. It has dramatically changed the dynamics of patient and family engagement.

How healthcare providers communicated with patients had to change. Telehealth exploded onto the scene as fast as busy waiting rooms disappeared. The crisis sparked a new wave of innovations to keep patients safe. Some of the long-standing barriers to healthcare were removed, including certain regulatory hurdles.

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