Catawba Valley Medical Center (CVMC) in Hickory, NC has chosen PatientTrak’s Text Messaging Solution for sending communications to family members of patients undergoing surgery. “Keeping patients and their family members updated with the latest status information is a key to patient satisfaction,” says, PatientTrak President James Hermann. “Our customers rely on our solutions to measure, monitor, and improve patient satisfaction and we are excited to see CVMC using our solutions with such great success.”
CVMC is the region’s largest not-for-profit, public healthcare system serving the community without direct funding from taxes. CVMC provides and promotes physical, mental, emotional and spiritual well-being in addition to serving as a center for health education, wellness, preventive medicine and acute care. CVMC received a fourth consecutive Magnet designation from the American Nurses Credentialing Center in 2014 and has been recognized by WomenCertified® with Women’s Choice Awards for America’s Best 100 Hospitals for Patient Experience in 2012, 2013 & 2014; Best Hospital for Patient Experience in Obstetrics in 2013 & 2014; America’s Best Hospitals in Orthopedics in 2013 & 2014; and America’s Best Hospitals in Cancer Care in 2014. CVMC received the 2013 & 2014 Premier Inc. QUEST® Award for High-Value Healthcare recognizing its reduction in harm, mortality, readmissions and costs and improvements in metrics for patient experience and evidence-based care.