Care United Medical Center Improves the Patient Experience
Dr. Shilpi Mittal, MD and her staff have been serving patients in the Forney, TX area for 15 years at Care United Medical Center.
Their goal is to provide the people they serve with fast, courteous and competent healthcare services in a beautiful, comfortable environment. They have extended hours and serve patients seven days a week with a wide range of primary care, urgent care and occupational medicine services
Patient surveys per location annually
Average survey rating in 2023
Scheduling for patient services
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During the cold and flu season of 2019, Dr. Mittal decided the medical center needed to improve their patient engagement and experience and contacted PatientTrak to expand their patient tracking and kiosk system to include patient text messaging.
“We get very busy during the flu season and wanted to connect with patients during periods of longer wait time to let them know we are ready for them,” said Dr. Mittal.
Dr. Mittal was also looking to provide a web-based self-scheduling option for her patients.
PatientTrak provided a tailored solution and integrated the functionality right into Care United’s website. Patients now enjoy the convenience of booking an online reservation knowing they will be seen at that time.
PatientTrak helps us set their expectations on wait time as well as improve the patient experience through text messaging.
Patients now enjoy the convenience of booking an online reservation knowing they will be seen at that time.
Measuring the patient experience is also very important to Care United so now every patient that provides their mobile number at the kiosk during sign-in automatically receives a short patient satisfaction survey via text message. Dr. Mittal and her staff receive patient feedback and address patient satisfaction in real-time using PatientTrak.
Patients appreciate online reviews and often use them to determine who they choose for healthcare services. Care United is now using PatientTrak’s entire suite of online reputation management services including review tracking, transparency and profile listing management.
“PatientTrak has transformed our patient experience and helped us dramatically improve our patient satisfaction. We now engage patients with the convenience of mobile tools that also allow us to focus on providing better care. We are growing our business using PatientTrak.”
Dr. Shilpi Mittal, MD