Patient Satisfaction Surveys

Why Use Patient Satisfaction Surveys?

– Open dialog with patients – let them know you are listening.

– Gain a more accurate understanding of the patient experience.

– Promote informed decision-making by gaining statistically
reliable data

– Can be used to find practice advocates and drive improved
online reviews for sites like Google, Healthgrades, Vitals,
RateMDs, others

– Higher reimbursement from payors.

What We Offer

PatientTrak’s HIPAA compliant survey service allows for automated same day patient and location surveying, fully customized across all facets for both providers and locations.

Using our tools you can create custom patient satisfaction surveys or use your CG-CAHPS and HCAHPS survey formats to obtain valuable patient experience feedback for your organization.

Develop unique surveys by doctor, specialty, group, location or other factors and have them sent via email or text message.

Features

Surveys Dashboard – PatientTrak’s easy-to-use dashboards present your patient feedback using intuitive charts and graphs.

Alerts – Set-up email alerts to be notified when low ratings or reviews have been posted.

Reviews/Survey Comparison – PatientTrak also provides a real-time information comparing your online reviews with your internal patient satisfaction survey results giving you a more complete picture of your patient feedback.