Healthcare Online Reputation Management
60% of adults say online ratings are important to their decisions about provider choice.
33% of patients say their choice of a provider is affected by positive reviews.
37% avoid doctors due to negative reviews.
Take Control of Patient Feedback while improving review volume, ratings and overall patient satisfaction using our unique platform. PatientTrak’s Enterprise Feedback Platform helps you capture, categorize, prioritize, manage and report on all of your online, survey and social reviews.
Track and Monitor
Online review tracking is challenging when you consider capturing all of the patient reviews left across all of the major review sites: Vitals, Healthgrades, RateMD’s, Google, YP and Yelp.
PatientTrak automates the collection and display of all of these sites and brings them all into a single viewpoint on a daily basis. Monitor these reviews using email alerts and take actionable steps.
Profile Listing Management
Accurate and complete listings of your locations and physician’s information is critical to your brand and patient satisfaction. Using our data warehouse, PatientTrak keeps your listings up to date across all of the sites in the healthcare market.
Use our survey platform or your existing surveys (including CAHPS) to create patient reviews and testimonials published directly to your physician directory pages.
Improve SEO, drive more traffic to your webpages and demonstrate your organization’s commitment to transparency by publishing all your patient feedback online.
Your star ratings appear in Google search results allowing patients to make more informed decisions when choosing a healthcare provider or facility. Enable your patient feedback to grow your online presence.