Online Reputation Management

In 2014, the Journal of the American Medical Association (JAMA) published a study showing 59% of American adults said online ratings were important to their decisions about provider choice. Furthermore, one-third of those patients said their choice was affected by positive reviews, and another 37% said they avoided doctors due to negative reviews.

Improve review volume and scoring through encouraging advocates of your practice and providers to share their thoughts with others. Automated surveys, online review tracking, social media monitoring, profile listing management and physician stars publishing are elements of online reputation management.

Track and Monitor – Online review tracking is challenging when you consider capturing all of the patient reviews left across all of the major review sites: Vitals, Healthgrades, RateMD’s, Google, YP and Yelp.  PatientTrak automates the collection and display of all of these sites and brings them all into a single viewpoint on a daily basis. Monitor these reviews using email alerts and take actionable steps armed with the right information.

Profile Listings –  Accurate and complete listings of your locations and physician’s information is critical to your brand and patient satisfaction. PatientTrak’s team of online listing experts work with you to keep you listings up to date.

Physician Transparency Leverage your existing surveys, including CG-CAHPS and HCAHPS, into patient reviews and testimonials published directly onto your physician directory pages.

Improve SEO, drive more traffic to your webpages and demonstrate your organization’s commitment to transparency by publishing all your patient
feedback online.

Your star ratings appear in Google search results allowing patients to make more informed decisions when choosing a healthcare provider or facility.  Enable your patient feedback to grow your online presence.

Contact Us for more information