Careers

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Lumin Medical is an exciting and growing company in the healthcare patient satisfaction space.  We offer a collaborative work environment and opportunity to expand your skill set and become part of a winning team.

Current Openings:

Technical Support Specialist

DUTIES & RESPONSIBILITIES

We are seeking an enthusiastic, technical support specialist to work with our customers and maximize their satisfaction.

This individual will be responsible for new customer implementations, technical support calls, user training, troubleshooting, system documentation and driving excellent customer service.  This role is perfect for a candidate experienced in solving software problems over the phone and using tools like Webex.  Previous customer service in software applications, and some healthcare application experience preferred.

Candidate will be responsible for the full implementation cycle for new clients, including requirements analysis, data preparation and loading, status calls and meetings, end user training, and follow up support.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • General knowledge of web applications
  • SQL Server database systems (including backups, job maintenance, and understanding of stored procedures)
  • Intermediate TSQL and preparing queries for database analysis and troubleshooting
  • Excellent phone skills
  • Software troubleshooting
  • Webex or similar web conferencing tools
  • Previous SaaS experience
  • Technical problem solving
  • Empathy and positive attitude

QUALIFICATIONS

Comfortable in a start-up environment; flexibility and adaptability is a must.  Results-oriented and self – disciplined.  Experience with software installation and maintenance on Windows Server.   Knowledge of batch file scripting, SFTP file transfer mechanisms is a plus.

  • Previous customer support experience in a technical environment
  • Associates degree – Bachelor’s degree preferred
  • Entrepreneurial experience is a big plus
  • Healthcare application experience preferred

CONTACT INFO

Please email your resume to info@patienttrak.net