Late last year Facebook eliminated their 1 to 5 star rating system, and replaced it with a simple question:
Do you recommend Company X?
Here’s how the new format appears on Facebook:
Facebook now assigns a value of “5” to a “Yes” Recommendation and a value of “1” to a “No” Recommendation and averages these responses to create the overall score.
PatientTrak’s Review Monitoring Service captures these values and displays them within the software.
Customers may see some slight changes in your data as we have recently updated the system to reflect these changes by Facebook.