PatientTrak continues to support our customers’ operational excellence with a new “Categories” feature. Survey and Review responses can be tagged and placed into user-defined categories based on a common theme (Wait Time, Bedside Manner, Communication, Scheduling, Front Desk Staff, etc.). This relates patient satisfaction data back to clinical operations using terminology they understand and can take action on. It helps identify areas for improvement.
PatientTrak takes great pride that our solutions support “measure to improve” over “measure to impress.” As the leader in patient satisfaction solutions we help our customers with both operational and marketing solutions to improve their operational excellence and patient satisfaction.