During the cold and flu season of 2019, Dr. Mittal decided Care United Medical Center needed to improve their patient engagement and experience and contacted PatientTrak to expand their patient tracking and kiosk system to include patient text messaging. “We get very busy during the flu season and wanted to connect with patients during periods of longer wait time to let them know we are ready for them,” said Dr. Mittal. “PatientTrak helps us set their expectations on wait time as well as improve the patient experience through text messaging.”
When Care United was done with their PatientTrak expansion they had a robust set of patient engagement, feedback and online reputation management solutions that have dramatically and positively affected patient satisfaction.
“PatientTrak has transformed our patient experience and helped us dramatically improve our patient satisfaction. From texting messaging during care, to self-scheduling, satisfaction surveys and online reputation, we now engage patients with the convenience of mobile and web tools that also allow us to focus on providing better care.” says Dr. Mittal. “We are growing our business using PatientTrak.”
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