Early in 2020, COVID-19 had a sudden and crippling effect on health systems all over the world. Two years on, coronavirus disease still dominates the healthcare landscape. The demands of modern healthcare are evolving at an alarming rate, and the challenges have never been greater.

Since the pandemic began, daily life in hospitals and outpatient centers has been disrupted beyond belief, and many elective procedures and routine appointments postponed. It has dramatically changed the dynamics of patient and family engagement.

How healthcare providers communicated with patients had to change. Telehealth exploded onto the scene as fast as busy waiting rooms disappeared. The crisis sparked a new wave of innovations to keep patients safe. Some of the long-standing barriers to healthcare were removed, including certain regulatory hurdles.

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