Services

 

 

Account Management

Our dedicated Account Management team has the IT and healthcare technology experience to help you find the right solution to meet your needs. We consult with you to understand your workflow and patient satisfaction goals in order to provide you with a PatientTrak solution that will improve your patient satisfaction and staff efficiency.

Our team listens and responds quickly to provide you the best
service possible. We are an agile organization that treats every customer with respect. We work for you.

PatientTrak Account Managers are fully capable of taking care of our client’s needs from first contact through deployment and into training, implementation, and support.

 

Product Customizations
Our products are fully customizable. Our Account Managers will present the standard system capabilities and can assist in the design of a fully custom touch screen sign-in or patient tracking solution to best fit your needs. We have a staff of software developers with years of experience in architecting patient flow solutions. As our systems are completely cloud-based and run in a web browser, the deployment and support of a custom system is quick and seamless.

 

 

System Integration
PatientTrak has been integrated with many other systems including EMR’s, Scheduling, ADT, and other practice management systems.

We work with your IT Dept. or vendor to quickly create software integrations that eliminate staff clicks and create immediate value to your workflow.

Contact your Account Manager to learn more about our standard and custom integration capabilities.

Services included included with your PatientTrak Subscription:

24/7 System Monitoring – 99.99% system up-time
Single Source Support Contact
Product Training
Product Configuration Consulting
Regular Product Enhancements
Product Release Notifications
Customer Service Support