Services

Account Management
Our dedicated Account Management team has the IT and healthcare technology experience to help you find the right solution to meet your goals. We work with you to understand how your facility works and how our solutions caaccount managern improve your patient satisfaction and staff efficiency. Our team listens and responds quickly to provide you the best
service possible. We are an agile organization that treats every customer with respect. We work for you.

Each team member has an extensive technical background and general business or healthcare background and is a “full-service client coordinator” responsible for handling all aspects of a client’s relationship with PatientTrak.  Our Account Managers are fully capable of taking care of our client’s needs from first contact through deployment and into training, implementation, and support. PatientTrak has experienced a high level of customer satisfaction, and the service model is often provided as one of the leading reasons for the positive experience with PatientTrak.

Services included with your PatientTrak Subscription:customer service

  • 24/7 System Monitoring – 99.99% system up-time
  • Single Source Support Contact
  • Product Training
  • Product Configuration Consulting
  • Regular Product Enhancements
  • Product Release Notifications
  • Customer Service Support

 

Product Customizations
Our products are fully customizable. Our Account Managers will present the standard system capabilities and can assist in the design of a fully custom touch screen sign-in or patient tracking solution to best fit your needs. We have a staff of software developers with years of experience in architecting patient flow solutions. As our systems are completely cloud-based and run in a web browser, the deployment and support of a custom system is quick and seamless.

System Integration
PatientTrak has been integrated with many other systems including EMR’s, Scheduling, ADT, and other practice management systems.  Contact your Account Manager to learn more about our standard and custom integration capabilities.

Contact Us for more information.