Advocate Health Care has chosen the PatientTrak patient sign-in and tracking software for its clinics located inside 56 Walgreens stores in the greater Chicago, IL area.
Advocate is named among the nation’s Top 5 large health systems based on quality by Truven Analytics and is the largest health system in Illinois. With more than 250 sites of care, 12 acute-care hospitals, 6,300 affiliated physicians and over 35,000 associates, Advocate is one of Chicagoland’s largest employers and is recognized as one of the Top 100 Workplaces to work in Chicago.
PatientTrak is providing Advocate with a suite of cloud-based solutions and reporting tailored to their staff and patient needs including:
• Patient Tracking – PatientTrak provides visibility to patient flow and status while improving staff efficiency. Using the software, the clinic staff can view all patient activities, change queue priorities and communicate clinic status.
• Sign-in Kiosk – Patients use the kiosk to sign-in and establish their place in the queue. The system offers a simple assessment and gathers patient data quickly. Clinic staff can preview this information and determine acuity and adjust the queue accordingly.
• Online Scheduling Integration – PatientTrak is integrated with Advocate’s online scheduling for the Walgreens locations. Local staff can see patient appointments in real-time and the system calculates and displays the current wait time based on both scheduled appointments and walk-in patients.
• Wait Time Display – PatientTrak computes the real-time, patient wait time and displays this information on the kiosk, online and in the store on flat screen displays so patients know their status and when they will be seen.