Services

Account Management
Our dedicated staff has used years of IT services and healthcare experience to build an Account Management team that we feel provides our clients with the best possible service. Specifically, PatientTrak has built a group where each team member serves as a "full-service client coordinator". The Account Manager is responsible for handling all aspects of a client's relationship with PatientTrak. Each team member has an extensive technical background and general business or healthcare background. In addition, by cross-training each team member in PatientTrak service methodology, each team member is able to handle a customer's account from first contact through deployment and into training, implementation, and support. PatientTrak has experienced a high level of customer satisfaction, and the service model is often provided as one of the leading reasons for the positive experience with PatientTrak.
Product support includes:

• 24/7 System Monitoring
• Single Source Support Contact
• Product Configuration Consulting
• Product Enhancement Capabilities
• Product Release Notifications

System Customization
Our products are fully customizable. Our Account Managers will present the standard system capabilities and can assist in the design of a fully custom touch screen sign-in or patient tracking solution to best fit your needs. We have a staff of software developers with years of experience in architecting patient flow solutions. As our systems are completely cloud-based and run in a web browser, the deployment and support of a custom system is quick and seamless.