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Our dedicated staff has used decades of IT services and healthcare experience to
build a Client Services group that we feel provides our clients with the best
possible service. Specifically, PatientTrak.net has built a Client Services
team where each team member serves as a "full-service client coordinator". The
Coordinator is responsible for handling all aspects of a client's relationship
with PatientTrak.net. Each team member has an extensive technical background
and general business or healthcare background. In addition, by cross-training
each team member in PatientTrak.net's service methodology, each team member is
able to handle each customer's account from first contact through deployment
and into maintenance and support. PatientTrak.net has experienced a high-level
of customer satisfaction, and the service model is often provided as one of the
leading reasons for the positive experience with PatientTrak.net.
We believe that premier customer service should not be based on the amount
of a support fee paid to PatientTrak.net. In fact, PatientTrak.net does not
charge a support fee. Instead, we believe that each customer is deserving of
the best customer service that we can provide. Each subscriber to the
online system is automatically enrolled in our Platinum Level Support Plan
for no additional charge. This support plan includes:
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Single-Source
Support Contact
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24/7 System Monitoring
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Unlimited
Support Incidents
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24/7
Product Support
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Toll-free
Telephone Access
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Product
Release Notification
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Product
Release Information
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Annual
Satisfaction Survey
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Product
Configuration Consulting
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Remote
Product Support
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Product
Enhancement Capabilities
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