Patient Sign in Systems: F.A.Q's

Is PatientTrak HIPAA Compliant?
Yes. PatientTrak exists in a totally secure environment, with security levels equal to those of online banking. According to HIPAA requirements, PatientTrak creates audit trails, requires logins and passwords, and provides data encryption to ensure your organization and patient information is private and secure.

For more information on how PatientTrak supports HIPAA compliance, please review our white paper HIPAA: The Role of PatientTrak in Supporting Compliance.

Do I need to invest in new computers or hardware?
Your facility's existing computers may be used to run the system. You will need a touch screen monitor (approximately $450.00 for the recommended ELO 1515L monitor) for patient sign-in and name capture.

Can the system be customized?
Yes. If you should require additional features beyond our standard configuration options, our experienced group of developers can assist in customizing the software to fit your needs.

What is the price of PatientTrak?
The touch screen sign in software is priced at $300.00/month for a single sign in screen and back-end office staff view of the waiting queue. As noted above, your facility's existing computers may be used to run the system (with the addition of a touch monitor). You may optionally choose to use our provided kiosk stand, mount, and and all-in-one computer.

How reliable and secure are PatientTrak facilities?
Our servers are housed in a SAS/70 certified data center, with 24/7 system monitoring and geographical data redundancy. We pride ourselves on our premium network infrastructure.

Does PatientTrak provide reports for review and analysis?
Many reports are available in the system. Patient Visit Count, Average Wait Time, Length of Stay, and many other reports are standard. You may also export your data to build your own custom reports, or engage PatientTrak for report writing services.

What if we want to run PatientTrak in-house, on our own servers?
We prefer to host the system, as this a more efficient method of software delivery, as noted in our Cost Comparison Report. Please contact our sales team if a traditional software purchase and in-house installation is a requirement of yours.